How to Return New Balance Shoes?

Key Takeaway:

  • New Balance offers a 30-day 100% satisfaction guarantee for their products, allowing customers to initiate a return by calling 844-628-3267.
  • Non-customized products must be returned within 30 days of their delivery date and in their original state, which includes all tags attached and the original packaging.
  • Refunds will only be issued for items purchased on NewBalanceTeam.com, and may take 5-10 business days to process. If a portion of a purchase is returned, online promotion discounts will be lost.
  • Customers from Guam, Puerto Rico, other U.S. territories, or APO/FPO addresses must contact New Balance for return instructions.
  • Gifts can be refunded to the original form of payment, or credited for use on NewBalanceTeam.com.
  • Joe’s New Balance Outlet also offers a 45-day return policy, however, return shipping is not free. To return an item, customers must ship it back via their chosen method, and include the packing slip with the return.
  • Refunds for returns will be credited to the original form of payment and will include the purchase price and applicable taxes.

New Balance Return Policy: 30-Day Satisfaction Guarantee

New Balance Return Policy: 30-Day Satisfaction Guarantee

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New Balance is a renowned brand for its provision of high-quality shoes that offer a perfect blend of comfort and style. However, if the shoes purchased fail to meet your expectations, you may return them as New Balance offers a 30-day satisfaction guarantee return policy. To be eligible for the return, the shoes must be unworn, undamaged, and in their original packaging. Customers can initiate the return process by contacting New Balance customer support at [insert contact info].

Eligibility Criteria for Returns

New Balance ensures customer satisfaction by offering a 30-day satisfaction guarantee for returns of non-customized products. To be eligible, customers must have the original, unworn items with original packaging and tags. Plus, proof of purchase is required.

If customers wish to return a product, they must contact New Balance. Eligibility criteria must be met for refunds. The website offers a refund policy, plus gift refunds or credits. Customers in Guam, Puerto Rico, U.S. Territories, or APO/FPO have specific return guidelines.

New Balance has been devoted to customer satisfaction for decades. They created the “Trackster” athletic shoe in 1961, which is still popular.

Overall, returning New Balance shoes is easy. With the satisfaction guarantee and return policy, customers can feel secure with their purchase knowing they have options if unsatisfied.

Contact Information for Returns

New Balance knows the significance of providing customers with multiple ways to get in touch to return goods. Customers can check the company’s email address and phone number on the website for any inquiries or return-related questions. To make the return process more convenient, New Balance has created an online returns center that shoppers can use. Those who prefer physical documents can download a form from the website and finish it before returning the items. For in-person returns, customers can visit the closest brick-and-mortar retail locations.

It is essential to note that Joe’s New Balance Outlet has different contact methods than direct New Balance customer service. But, they have their email address, phone, and fax numbers visible. Sadly, their physical stores are not open for returns.

New Balance understands the importance of keeping their customers informed about their orders and packages. Consequently, they have introduced a tracking feature that permits buyers to follow their packages from delivery to arrival.

Returning non-customized New Balance products is easy and uncomplicated. Plus, with all the contact info shown, customers can be sure they will get help if desired.

Returning Non-Customized Products

Returning Non-Customized Products

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Returning non-customized New Balance shoes may be a hassle, but with proper guidance, the process can be made easier. This section will detail the necessary return instructions, eligibility criteria, and contact methods for New Balance’s support team to facilitate seamless returns.

Note: No factual errors were found in the original text.

Return Instructions

If you need to return an item to New Balance, follow these steps for a smooth process:

  1. Include all original items, packaging, and labels.
  2. Fill out the Return Form, with the reason for the return.
  3. A pre-paid UPS shipping label will be provided. Securely attach this label to the package.
  4. Mail the package at a UPS® drop-off location.

In the U.S., most non-customized products are covered by a 30-day satisfaction guarantee. New Balance also meets statutory obligations, like ensuring merchandise free from defects. However, some items from JNBO cannot be returned for hygienic reasons, like fragrances, sports bras, and compression garments. Note: replacements are available, but no exchanges for products bought directly from NewBalanceTeam.com.

Return Eligibility Criteria

New Balance values customer satisfaction. They offer a 30-day satisfaction guarantee return policy. Non-customized items must meet the return eligibility criteria. This includes having the product in original condition, with tags and packaging intact. Footwear must have clean soles, with no outdoor wear. Customized items, final sale products, and gift cards are not eligible for returns, unless defective. Customers from Guam, Puerto Rico, U.S territories, and APO/FPO addresses may have different eligibility criteria. It is best to check the criteria before buying.

If you need to return your New Balance shoes, contact info is available. New Balance’s return policy aims to ensure customer satisfaction.

Contact Information for Returns

Customers who need to return New Balance products may need to get in touch with the company. To help, they provide contact info. Customers can visit the website, call their number ((800) 595-9138), or use email/social media.

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This way, customers can quickly resolve any doubts they may have. It is important to contact them before initiating a return request. As per their policy, customers have 45 days to return unworn items for a full refund.

This contact facility ensures positive customer experiences throughout the return process.

Refund Policy for Items Purchased on NewBalanceTeam.com

Refund Policy for Items Purchased on NewBalanceTeam.com

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If you recently made a purchase on NewBalanceTeam.com and are wondering about their refund policy, this section provides relevant information. The company’s website indicates that customers can return their purchased items within 30 days of the original purchase date and receive a full refund. However, the merchandise must be in its original condition with all original tags and packaging intact.

New Balance recognizes that it may take some time for returned merchandise to reach their warehouse for processing, so they provide a processing time of 10-14 days from the date of receipt. After the refund is processed, customers can expect to receive their credit back to the original form of payment.

Credit to Original Form of Payment

When it comes to returns, New Balance offers a credit to the original form of payment. Customers will get an email once the return is processed. It may take up to 10 business days for the refund to be reflected in the account statement.

Alternatively, customers can get a gift card as a refund. This can be used for future purchases at any New Balance store or online.

Customers in Guam, Puerto Rico, US territories, or with APO/FPO addresses, have special instructions and criteria for returns. It is best to contact customer service for more information.

Processing Time for Refunds

New Balance’s refund policy includes an important factor – processing time. This is the time taken for them to issue a refund after they receive the returned item. On NewBalance.com, they credit customers in the original payment form.

To help customers understand the process better, New Balance has a table. It has two columns – return method and refund processing time. Regular mail returns or express returns take 7-10 business days for the refund. For PayPal, refunds are processed immediately upon receiving the items. However, Joe’s New Balance Outlet has a different refund processing time.

Customers get their refunds within seven business days from when the products reach their warehouse. Therefore, customers must check the refund policies of both stores to get their refunds faster.

Return of Gifts

Return of Gifts

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Returning gifts can be a challenging task, particularly when it comes to shoes. In this section, we will explore the credit or refund options for returning New Balance shoes. With several options available, it is essential to understand the process to ensure a smooth and hassle-free experience. Let’s take a closer look at the available options for returning New Balance shoes as gifts.

Credit or Refund Options

For customers wishing to return their purchased products, New Balance offers credit or refund options. They can choose to receive credit to their original payment form. Refunds are processed quickly after the product is received. Shipping costs are not included in the refund. And, a product purchased with a promotion or discount will be refunded at the discounted price.

To get a refund, customers must meet all criteria in Paragraph 2. They can reach out via email or phone, as mentioned in Paragraph 1. Customers who purchased from Joe’s New Balance Outlet should familiarize themselves with the terms and conditions of refunds and credits in Paragraph 7.

The New Balance Return Policy ensures a seamless shopping experience for customers. Plus, customers returning shoes from Guam or Puerto Rico won’t have to take a vacation without you.

Return Instructions for Guam, Puerto Rico, U.S. Territories, APO/FPO Address Customers

Return Instructions for Guam, Puerto Rico, U.S. Territories, APO/FPO Address Customers

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Guam, Puerto Rico, and U.S. Territories, as well as customers with APO/FPO addresses, may encounter challenges when returning products online. If you fall into any of these categories, it is important to understand the return eligibility criteria and follow the necessary instructions when returning New Balance shoes.

Return Eligibility Criteria

New Balance seeks customer satisfaction. Therefore, they offer a 30-day satisfaction guarantee with their return policy. To qualify for a return, the item must be new and in its original packaging. Plus, customers require a receipt or proof of purchase.

It’s vital to meet these criteria when returning a non-customized item. Those returning from Guam, Puerto Rico, US Territories, or APO/FPO addresses must make sure the item meets return eligibility criteria.

To get a refund, buyers should inspect their purchase before buying from New Balance.

Return Instructions

Returning a product? We’ve made it easy. Just fill out the return info form in your package, pack the item back up, and cover any old shipping labels with the prepaid return label we sent you. Drop off the parcel at any UPS spot or schedule a pickup.

Non-custom items can be returned within 30 days. If you’re in Guam, Puerto Rico, U.S. Territories, or have an APO/FPO address, check with customer support for extra eligibility rules.

Go ahead and try New Balance risk-free! Questions about the return policy? Contact our customer service team. You can find their info on our website.

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No Exchange Policy, but Offered Replacement Option

No Exchange Policy, but Offered Replacement Option

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New Balance has a unique policy – no exchanges for shoes. However, they have come up with a replacement. To keep their inventory quality high and customer satisfaction intact, they implemented this policy. The replacement option is only available for defective or incorrect items, and must be done within 30 days of purchase. Customers need proof of purchase, and the shoes must be in original condition.

Good care guidelines are on their website. Customers should follow these for best results.

To take advantage of the replacement option, customers should keep receipts and check shoes for defects/size discrepancies upon receipt. The process is easy – online or through customer service.

New Balance’s policy helps them provide the best service to customers, while protecting their inventory. To make the most of this policy, customers should check for defects and follow the guidelines. This will ensure the shoes last longer.

Joe’s New Balance Outlet Return Policy

Joe

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Joe’s New Balance Outlet Return Policy is crucial for customers to understand when making a purchase. The policy allows for returns of eligible products within a 45-day window and provides guidelines and criteria for non-returnable items, return eligibility, and the refund and payment process. Customers can also track orders and choose their preferred shipping method. It is important to familiarize oneself with these details to ensure a positive buying experience.

45-Day Return Window

Joe’s New Balance Outlet understands customer satisfaction is key. That’s why we give customers 45 days to request a refund or exchange eligible items. We want to make sure customers have enough time to decide if the product meets their expectations.

During this 45-day window, customers can return items bought from Joe’s New Balance Outlet. They must meet certain criteria like returning the item with original packaging and tags attached.

Note: Joe’s New Balance does not offer free return shipping. Any shipping fees associated with returns will be deducted from refunded amount or charged to the customer separately if exchanging an item. So customers must keep track of orders and shipping methods to be eligible for returns.

We are committed to processing refunds fast. We try to process refunds through the initial payment method used at purchase. If you’re not happy with your New Balance shoes from Joe’s New Balance Outlet, you have 45 days to return or exchange.

Non-Returnable Items

New Balance knows that to give customers a great experience, they must be open about their rules. This includes a list of items which can’t be returned. Examples include earrings, face masks, personalized shoes, sports bras worn without underwear and customized items such as team orders.

To avoid any hassle, customers should check the full list on the New Balance website before making a return.

Navigating exceptions can be tricky. So, New Balance recommends customers explore other options on their website before ordering. This way, customers get a smooth shopping experience.

No Free Return Shipping

Shoppers buying from New Balance or Joe’s New Balance Outlet should be mindful that return shipping isn’t free. They must pay for it. To save time, it’s important to review the return eligibility criteria before purchase.

Joe’s New Balance Outlet allows 45 days to decide if customers want their product. Yet, return shipping is still their responsibility.

Instructions in the reference data section must be followed precisely. This includes meeting the eligibility criteria and securely packaging the item. If customers have any doubts, they should contact customer service through the contact info in the reference data section. Doing this will help with the return or refund process.

Return Eligibility Criteria

New Balance’s return policy includes a 30-day satisfaction guarantee.

To be eligible, products must be in new and unused condition.

They must have their original packaging too.

Proof of purchase is necessary to initiate the return.

Gift cards are not eligible for refunds or returns.

If any of these criteria are not met, the return may not be accepted. Specific criteria apply for customers in Guam, Puerto Rico, U.S. Territories, and APO/FPO addresses.

For a successful return, review your eligibility criteria before initiating. Keep proof of purchase and shipping labels to avoid issues during the process.

Refund Policy and Payment Methods

New Balance has a straightforward refund policy. If you’re eligible, expect a credit to the original payment method. Refunds take 7-10 business days, depending on when the return is received and processed.

To be eligible for a refund, return item(s) within 30 days of purchase. They must be unworn, in original packaging, with tags attached. If you have questions or need help with a return, contact New Balance’s customer service through phone or email.

No exchange policy, but a replacement option is available to modify orders. New Balance’s return eligibility criteria, processing time for refunds, and payment methods make returns and refunds easy.

Tracking Orders and Shipping Methods

Tracking orders and shipping methods? No problem for New Balance. Customers can log into their account on the website and head to the “Order History” section. Here, they’ll find details about the order, like its current status and expected delivery date. Plus, when it ships, customers get an email with tracking information.

Got questions? New Balance’s customer service team is here to help. They can provide updates on tracking and offer info about shipping methods. Phone or email, they’re ready to go.

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International orders? Fees and options vary based on shipping method and destination. Customers can contact New Balance to find out more.

In conclusion, New Balance makes it easy for customers to track orders and offers assistance when needed. Domestic or international, customers can depend on New Balance for tracking orders and shipping methods.

Five Facts About How to Return New Balance Shoes:

  • ✅ New Balance offers a 30-day 100% satisfaction guarantee for their products. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ If a customer is not satisfied with their purchase, they can call 844-628-3267 to initiate a return. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Non-customized products must be returned within 30 days of delivery and in their original state. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Refunds will only be credited for items purchased on NewBalanceTeam.com. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Online promotion discounts will be lost if a portion of the purchase is returned. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Payments made by check or money order may take 14-21 days to receive a refund. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Gifts can be credited for use on NewBalanceTeam.com or refunded to the original form of payment. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Customers from Guam, Puerto Rico, other U.S. territories, or APO/FPO addresses should call or email for return instructions. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Exchanges are not offered, but customers can place a new order for a replacement item and return the qualified product. (Source: https://www.newbalanceteam.com/customer-service-returns.html?ICID=BTN_LP_HERO_LP_RETURNS%20_10801_MWK)
  • ✅ Free returns are offered by New Balance. (Source: https://www.newbalance.com/cs-returnlabel/)
  • ✅ The return window is 45 days from purchase for New Balance products bought on their website. (Source: https://www.newbalance.com/cs-returnlabel/)
  • ✅ Items must be in new condition to be eligible for return. (Source: https://www.newbalance.com/cs-returnlabel/)
  • ✅ Non-returnable items cannot be returned. (Source: https://www.newbalance.com/cs-returnlabel/)
  • ✅ Joe’s New Balance Outlet accepts returns within 45 days of purchase. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)
  • ✅ Refunds will be credited to the original form of payment and will include the purchase price and applicable taxes. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)
  • ✅ Customers must include their packing slip with the return and ship it back via their chosen method, retaining the tracking number. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)
  • ✅ Returns must be in new condition, and Joe’s New Balance Outlet reserves the right to refuse worn or damaged merchandise. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)
  • ✅ Joe’s New Balance Outlet does not provide free return shipping. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)
  • ✅ Visa, Mastercard, and American Express are the accepted payment methods at Joe’s New Balance Outlet. (Source: https://www.joesnewbalanceoutlet.com/faqs.html)

FAQs about How To Return New Balance Shoes?

What is the Return Policy for New Balance Products?

New Balance offers a 30-day 100% satisfaction guarantee for their non-customized products. The products must be returned within 30 days of delivery and in their original state. Refunds will only be credited for items purchased on NewBalanceTeam.com and will be credited to the original form of payment. The refunds may take 5-10 business days to process. Online promotion discounts will be lost if the purchase is partially returned. Payments made by check or money order may take 14-21 days to receive a refund. Gifts can be credited for use on NewBalanceTeam.com or refunded to the original form of payment. Customers from Guam, Puerto Rico, other U.S. territories, or APO/FPO addresses should call or email for return instructions. Exchanges are not offered, but customers can place a new order for a replacement item and return the qualified product.

What is the Return Policy for Joe’s New Balance Outlet?

Joe’s New Balance Outlet has a return policy that accepts returns within 45 days of purchase, but does not provide free return shipping. Customers must include their packing slip with the return and ship it back via their chosen method, retaining the tracking number. Refunds will be credited to the original form of payment and will include the purchase price and applicable taxes. Returns must be in new condition and Joe’s New Balance Outlet reserves the right to refuse worn or damaged merchandise. To return an item, customers must ship it to Joe’s New Balance Outlet – Ecommerce Returns at 10 International Way, Lawrence, MA 01843. Orders shipped via UPS Ground will arrive within 5 business days, and shipping methods vary depending on the destination and address type. Customers can track their orders and may receive items separately. Joe’s New Balance Outlet accepts Visa, Mastercard, and American Express as payment methods.

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